About Cisco Finesse

With Cisco’s collaborative desktop solution Finesse, agents and supervisors in customer contact are provided with a single point of entry to all relevant information and applications needed for fulfilling their tasks, improving team collaboration, customer service and employee satisfaction at the same time.

The completely browser-based web interface supports a multitude of tasks in customer contact. Via a personalized cockpit with user-friendly design and extensive customizing options to adjust it to the everyday needs of agents and service center management, users get direct access to all resources and data in order to accelerate and improve customer care. Excellent user experience is thus combined with heightened customer loyalty.

From an IT point of view, the open web standard interfaces (APIs) of Cisco Finesse offer advanced options for integrating it into the existing contact center infrastructures as well as to connect any number of applications, data sources or information system implementations and to develop individual solutions.

CONET and Cisco Finesse

With their contact center solutions, CONET provides a number of add-on modules for optimizing customer care, from increased availability and flexible allocation of resources to comprehensive management reports and historical data for reliable planning and control in service centers.

In their contact center projects, CONET uses Cisco Finesse and its advanced features in order to integrate value-adding solutions improving collaboration, customer service and contact center processes as a whole.

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Feldin Smajlovic

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