User Experience

The experience is the focus. Experiences inspire, experiences touch, experiences are remembered. Whether it's experiential travel, experiential gastronomy or experiential education - it's always about turning simple events or actions into tangible experiences. This also applies to workflows, contact points and software that inspire their agents, users and customers.

The topic of user experience is not new. The desire to improve user experience is as old as the concept of the user interface itself. However, due to the advancing digitalization and the accompanying triumph of smartphones, tablets and their apps, considerations of user-friendliness and efficiency in usage are more relevant than ever. If private bookings, orders and the display of weather and traffic data is so simple, the expectation in the business environment is just as relevant. In most cases, they are even more complex. This makes it particularly important to reduce this discrepancy.

Act now and create real added value and a unique selling point for your organization! Your customers and users will appreciate a completely new user experience – frustration-free, self-explanatory and engaging.

Ensure that the users of your services and offerings master the applications instead of being mastered by them. Make it fun to use – because enthusiastic employees are productive employees who accomplish their tasks more purposefully, faster and with higher quality. Enthusiastic customers and contacts are loyal fans and ambassadors of your brand, services and products.

During the agile development of digitized processes or new applications, for example using SCRUM or KanBan, consistent user orientation pays off twice over the course of the project.

In fundamental workshops with representatives of all stakeholders from the client to the user,  users' experiences and expectations are recorded and documented in addition to technical and functional requirements. Based on this, clickable mockups are created that already provide a real impression of the later solution. In many cases, this visualization already reveals vulnerable points, compares expectations and provides further optimization potential via user tests. Only on this basis does agile development begin, which proceeds in iterative phases of conception, development, validation, testing and optimization – always involving all relevant reference and user groups.

Your benefits of user experience consulting and UX design:

• You incorporate a wide variety of perspectives from different stakeholders.
• You recognize errors and/or poor user guidance at an early stage.
• You avoid unnecessary rework and duplication of effort.
• You protect yourself from unplanned project costs and long development times.
• You increase user acceptance of the developed products.

In the past, user experience often played no role in development, or usage and operating habits have changed fundamentally since the introduction. Processing takes an unnecessarily long time and the acceptance of the solution fades.

This is where UX-oriented re-engineering can breathe new life into processes and applications. Here, user tests and user observation are the focus, too. Based on defined test cases according to identified TopTasks/Tasks, typical test tasks are given to a test group of users from different areas. While the user expresses his thoughts aloud, the tester merely observes the user's handling of the application without providing assistance and subsequently documents his experiences.

On this basis, the need for optimization can be clearly and reliably identified and possible approaches for improvement can be consistently implemented.

Your benefits from user experience re-engineering and UX re-design:

• You modernize existing applications visually and technically.
• You increase the acceptance of processes and solutions.
• You reduce the processing effort and improve the quality of the results.

We will be happy to discuss with you whether re-engineering existing applications is technically feasible and economical in individual cases, or whether a new development is worthwhile instead!

User Experience (UX) is more than the user interface (UI). UX encompasses the entire user experience, from connectivity to the backend, to the range of functions and speed, as well as aspects of security and flexibility, to the representation on the front end (the actual UI).

Therefore, there is also a whole range of topics and disciplines that are closely related to or interact with the topic of user experience:

UX focuses on the user. Therefore, UX design at CONET means "design for all" or inclusive design.

To provide the best possible user experience for every user, regardless of situational or permanent limitations, we design and develop applications simply, clearly and consistently. Barriers that are insurmountable for some users are purposefully removed or avoided altogether to enable the usage of applications and to create a positive experience for every user.

In Germany, public agencies are now required by law to make their web and mobile application offerings and electronic administrative processes barrier-free. Furthermore, from 2025, accessibility requirements are to be applied to products and services of selected industries in the private sector, such as banking services, passenger transport services or even online retail.