Contact Center Solutions by CONET at CCW Berlin

Hennef/Wien/Berlin, February 11th, 2019. The increasing digitization in economy and general society presents extended challenges for contact centers: mobility and self services are changing the customer service processes. Customers also expect fast responses via social media channels and apps. Powerful answers to these challenges with solutions for an optimal customer journey and reliable call flows, are presented by CONET at the CCW in Berlin. As one of the leading consulting and implementation partners for contact center solutions based on Cisco technology, CONET's communications specialists will be presenting their contact center portfolio at the CCW on February 18-21, 2019 at the Cisco Partner Stand C14 / D9 in Hall 3.

For its services in the field of Customer Journey Solutions, the Vienna-based CONET subsidiary CONET Communications GmbH was honored by Cisco in 2018 as "Austrian and Eastern Partner of the Year 2018". In the German home market of CONET, the IT service provider has also bundled its teams and resources in the field of modern communication systems in the newly founded CONET Communications GmbH at the beginning of the year.

With the concentration of the corresponding service fields, the communications experts want to expand their range of services and pursue technical developments in an even more targeted way. To this end, the company is also planning personnel growth at its locations in Hennef near Bonn and Vienna. They are currently looking for contact center consultants, contact center developers and system administrators for IT service transition & operation. CONET accepts applications via the homepage at www.conet.de/karriere or personally at the CCW.

• Contact Center Solutions