Control Room Communications with CONET UC Radio Suite

+++ CONET establishes communication system for NPRA +++

In the daily challenges faced by public and industry control rooms and command centers alike, a reliable and efficient communication between all players via the most diverse communication channels is essential for effective decision-making and decisive action.

• UCRS offers smooth connectivity and usability in all critical communication processes
• UCRS enables a direct integration of public emergency call infrastructures like 112, 911 and 999 hotlines
• UCRS successfully handles communication processes with all major third-party control center systems
• UCRS supports fast and process driven communication especially in crisis scenarios
• UCRS facilitates system management demands with „ease to manage“ dispatcher console
• UCRS provides a highly available and secure system architecture for critical business processes

The CONET UC Radio Suite is entirely based on open and established standards and can therefore be fully customized, easily integrated with third-party systems and comfortably administered.

The UCRS thus combines powerful features and an excellent user experience with investment protection and a forward-looking approach to deal with the critical communications challenges of today and tomorrow.

With the help of the CONET UC Radio Suite (UCRS), the control center will finally be true to its name and become a center for communication and information exchange with a unified user interface equipped for all kinds of usage scenarioes.

In view of the ever more intensive networking between different means of communication and communication architectures, a seamless integration between control rooms and traditional contact center solutions is becoming increasingly important.

When it comes to accepting emergency calls via emergency call systems as well as a central hotline and coordinating alarms and deployments, direct coupling and centralized operation of the corresponding systems in a single interface avoids media disruptions and saves valuable time.

With its open interface architecture and flexible user interface, the CONET UCRS is the ideal platform for such an integration of control centers and web-based communication, distribution and contact center workplaces. A central communication infrastructure based on the CONET UCRS thus enables the direct connection of radio circuits of the TETRA digital radio network and telephone network as well as the integration of customer information systems, emergency call and public address systems.

For more information, also read our customer success story on building a central traffic control and traffic monitoring system for the Norwegian Public Roads Administration (NPRA) with contact center and hotline integration on the CONET blog (English version follows the German one).

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