Critical Communications Solutions

Communicative processes of today are characterized by the extensive use of most diverse ways, appliances and channels of communication; from telephone, radio transmissions and mobile appliances with different levels of functionality to e-mail and instant messaging as well as video conferencing and a direct integration of data and applications.

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Our Solutions Enhance Capabilities and Flexibility of Your Communications

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Control Room Communications

CONET UC Radio Suite (UCRS) provides control rooms with a powerful communications solution integrating most diverse channels from telephone to digital radio as well as information systems, sounding, surveillance and emergency call & response.

Functionality of CONET Tetra-LTE-Gateway

Interconnectivity for TETRA & LTE

The CONET TetraLTE-Gateway offers a unique way of independent cross-platform TETRA/LTE communications for the most relevant TETRA platforms, providing just a single well defined internal interface for signaling and another single interface for voice data

Contact Center Solutions

Optimized customer contact, improved customer satisfaction and increased efficiency in service center, call center and contact center alike demand controlling options and infrastructures that standardized solutions often cannot provide in full measure.

We make sure that you get your message across - reliably and securely, accross which channels whatsoever.

Our special add-on solutions for contact center management such as the CONET UCC Suite and the command center radio integration component CONET UC Radio Suite (UCRS) have already reached product-like dimensions and are in use at select customers around the globe.

In Our Projects We Always Follow This Integrative Approach and Offer:

Process design and optimization aligned with your communicative requirements
Support in identifying the fitting technology and procuring it
Centralized communication infrastructures connecting diverse communication channels
Integration of voice, video & conferencing, e-mail, fax und radio transmission
Implementation into existing system architectures
Enhancement, add-on solutions and operational support

"The new contact center solution that we developed together with CONET has optimized the accessibility of our 60 call center agents. This means the waiting time for our customers has been reduced significantly. Furthermore, the managers of our customer support centers are now able to access needed reports in the central reporting system anytime and from anywhere."

Manfred Blei, Department S-IS COM-IP, Degussa AG

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Technologies

Cisco